Return & Refund Policy
Cancellation
If your order hasn’t been processed yet, we will help you change or replace the items you wish to modify.
Cancellation of an order is possible only before the order has been shipped. A cancellation fee of 10% will be charged for approved cancellations. Once an order has been shipped, cancellation is no longer possible.
Returns
Our return policy lasts 7 days from the date you receive your order. Unfortunately, if 7 days have passed, we are unable to offer a refund or exchange.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it
- Be in the original packaging
- Include proof of purchase or receipt
Please do not send your purchase back to the manufacturer.
If you need to return an item to us, please use the following returns address:
ChumDriftDesigns LLC
1012 Marquez Place
Ste. 106-B
Santa Fe, NM 87505
Non-Returnable Items
Several types of goods are exempt from being returned, including:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary goods
- Hazardous materials
- Flammable liquids or gases
Partial Refunds (If Applicable)
Only partial refunds may be granted in certain situations, including:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items not in their original condition, damaged, or missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original payment method within several business days. Processing times may vary depending on your payment provider or bank.
Late or Missing Refunds
If you haven’t received a refund yet:
- Please check your bank account again
- Contact your credit card company, as processing may take some time
- Contact your bank, since refunds often require additional processing time
If you’ve completed all of these steps and still have not received your refund, please contact us at:
charge@chumdriftdesigns.com
clientcare@chumdriftdesigns.com
checkout@chumdriftdesigns.com
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at:
charge@chumdriftdesigns.com
clientcare@chumdriftdesigns.com
checkout@chumdriftdesigns.com
We will provide further instructions regarding your exchange request.
Shipping
Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
If a refund is approved, the return shipping cost may be deducted from your refund.
Depending on your location, delivery times for exchanged products may vary.
Refund Policy
Once your returned item has been received and inspected, we will send you an email notification regarding the status of your refund.
If approved, your refund will be processed automatically to your original method of payment. Processing times may vary depending on your payment provider but generally take a few business days.
Late or Missing Refunds
If you have not received your refund after one week:
- Please check your bank account again
- Contact your credit card company
- Contact your bank for additional processing information
There is often a delay before refunds are officially posted to your account.
